POLICIES

Inn Policies

Rates and  Reservations:  
Rates range from $140 to $240, excluding taxes, per room, per night for two people. A minimum of two nights is required on certain weekends and dates. A reservation is confirmed upon receipt of a Visa or Master Card number. An email will guarantee the entire period reserved. On certain popular weekends, dates and holidays, a non-refundable deposit for the entire period of the stay is required. The deposit amount varies depending upon the number of rooms and days and the dates, but is usually less than 30% of the total reservation. There is a charge of $30-$40 per night for each extra person beyond double occupancy or  depending upon the season, certain dates and holidays; or $40 when all guests request an individual bed , excluding tax, if applicable. There is a one time $20 set up charge for an extra bed and applies when two people use two beds. A reservation for 4 or more nights qualifies for a 10% discount on the total charges before taxes. A reservation of all rooms for two nights or more qualifies for a 15% discount, before taxes, excluding certain dates and holidays. Rates will vary during certain dates, holidays and foliage season.   There is a minimum $25 handling fee plus postage for items left in the room. A flat fee of $25 for a lost key. Please inquire about weekly or other extended stay rates.

Cancellations:  
We are small independently owned inn and rely on advanced bookings. We require cancellation 14 days prior to the reservation date for a full refund minus a twenty five dollar processing fee. If 14 days is not met, the entire reservation - rooms and nights - will be charged. Early departures will be charged for the entire reservation (number of rooms and nights reserved). On certain popular weekends, dates and holidays, a non-refundable deposit for the entire period of the stay is required.   

Check-In:
Check-in time is 3:00 pm to 6:00 pm. We understand it is difficult to arrive at an exact time. We will  do all we can to accommodate your arrival time. Important: We request that all guests give us a heads up phone call when you are a few hours from the Inn (as predicted arrival times are so often foiled). Thanks.

Our Rooms:
All our rooms are on ground level with private entrances that overlook the courtyard/ garden, with a view of Mount Philo.   All rooms have a private bath (shower only)  AC, HDTV (antennae only)  and available refrigeration.  There is a kitchenette for use by guests in our shared Common Room.  It is equipped with dishes, utensils, microwave, refrigerator, coffee machine, etc. The Inn offers wireless internet access. It is available in most rooms and in the Common Room.

Breakfast: 
If you have any special dietary restrictions and/or requests ( allergies, vegetarian, vegan, gluten or lactose intolerance, etc.) please  let us know  as early as possible and we will do all we can to accommodate you.

Children: 
The Inn at Charlotte B&B welcomes children of all ages. 

Dog Policy Cottage Room Only:
Dogs are allowed in the Cottage Room only and require a $100 cleaning deposit. Outside they must be on a leash at all times and are not allowed indoors in any other part of the Inn except the Cottage Room. At the Inn's discretion, at any time, the guests can be asked to leave while still being responsible for the entire reserved stay. 

Non-Smoking Policy:
Smoking is strictly prohibited inside any of the premises.  Smoking is only allowed outdoors and must not be a nuisance to other guests. 

Pets: 
No pets please (exception: Cottage Room).