POLICIES

Inn Policies

GENERAL POLICIES

Please be sure to read and understand our policies before booking. They exist to ensure a wonderful experience for both guests and hosts.

 Below are some of our most important policies (For your convenience and reference, the full policy information is made available to you during the electronic reservation process on our website as well as in your confirmation email):

Cancellations:

Because we are a small independent family run inn, cancellations affect us greatly. Please only book your stay if your travel plans have been finalized. If you cancel or shorten your reservation, the following fees will apply:

Full payment is required at the time of making a reservation. (See Payment) Should a credit card payment be declined, the reservation will be canceled immediately.
Reservations made directly with us (this policy applies to reservations made directly on our website or by phone at 802-425-2934: Cancellations made 21+ days of the arrival date are assessed a 30% cancellation fee per room. If a guest cancels within 21 days of the arrival date, a 100% cancellation fee in the amount of a full stay will be charged. Same-day reservations, as well as reservations based on promotional / lower seasonal rates, are non-refundable regardless of the reason. Depending on circumstances, we may be able to issue you an Inn-House credit in the amount of up to 100% of your payment to the Inn towards a future stay with us (within one calendar year).
Cancellations requested within 24 hours of making a reservation, if approved by the Innkeepers, are assessed a 5% credit card processing fee. Cancellations requested more than 24 hours after a reservation was made fall under the 21+/21- policies above.
Reservations made elsewhere (this policy applies to reservations made on TripAdvisor and any other such indirect third party channels): Please refer to your original confirmation email sent to you by the external website or travel agency where your reservation was made for all proper cancellation processes.


Check-in:

Innkeepers are available to greet you and help you settle in between 3:00 pm - 7:00 pm local time.
Should an early check-in option (12:00 pm - 3:00 pm) be needed, you agree to pay a $30 fee.
Late check-in (after 7:00 pm) carries a $20 fee and requires additional prior communication between you and Innkeepers in order to take care of self-check-in information and breakfast arrangements.


Check-out:

11:00 am local time.  Without owner's prior approval, late check-out cannot be accommodated.
Unauthorized late check-outs will incur a full daily rate.


Children:

We are a family-friendly Inn. Please contact us if you are traveling with children so we could explain your options to you, as not all rooms may be available or suitable for your needs.  Children over three years old count as a paying guest. Children under three are free.

Occupancy:

Our Master and Garden Rooms have a maximum occupancy of 2 guests (1 must be an adult). Our Family and Cottage Rooms have a maximum occupancy of 4 guests (1 must be an adult).

Pets (Dogs only):

Absolutely no pets of any kind are allowed on the Inn's grounds and premises with the exception of dogs in the Cottage Room only. Dogs must be leashed at all times when on the grounds of the Inn and not inside the Cottage Room.  This is very important. Dogs can frighten and bite people. If the innkeepers judge that the dog(s) are not being handled in a satisfactory manner for any reason whatsoever you will be asked to leave without a refund of your reserved stay. You agree that the innkeepers may charge your credit card in any amount solely at their discretion for any damages or extra cleaning costs due to your dogs.

Service Dogs:

If you are traveling with a dog individually trained to do work or perform tasks for you directly related to your disability, please kindly inform us at booking.  Please be advised that emotional support, therapy, comfort, or companion animals do not qualify as service animals.