INN POLICIES
Please be sure to read and understand our policies before booking. They exist to ensure a wonderful experience for everyone.
Important: Please inform yourself of the risks of catching and spreading Covid viruses here.
Note: Breakfast is not served at the Inn. All rooms have a kitchen, kitchenette, and/or access plus outdoor rilling options.
Cancellations:
Because we are a small independent family-run inn, cancellations affect us greatly. Please, only book your stay if your travel plans have been finalized. If you cancel or shorten your reservation, the following fees will apply:
Full payment is required at the time of making a reservation. (See Payment) Should a credit card payment be declined, the reservation will be canceled immediately.
Reservations made directly with us (this policy applies to reservations made directly on our website or by phone at 802-425-2934: Cancellations made 21+ days of the arrival date are assessed a 30% cancellation fee per room. If a guest cancels within 21 days of the arrival date, a 100% cancellation fee in the amount of a full stay will be charged. Same-day reservations, as well as reservations based on promotional/lower seasonal rates, are non-refundable regardless of the reason. Depending on the circumstances, we may be able to issue you a partial in-house credit in the amount of up to 80% of your payment to the Inn towards a future stay with us (within one calendar year).
Cancellations requested within 24 hours of making a reservation, if approved by the Innkeepers, are assessed a 5% credit card processing fee. Cancellations requested more than 24 hours after a reservation was made fall under the 21+/21- policies above.
Reservations made elsewhere (this policy applies to reservations made on TripAdvisor and any other such indirect third-party channels): Please refer to your original confirmation email sent to you by the external website or travel agency where your reservation was made for all proper cancellation processes.
Check-in:
Innkeepers are available to greet you and help you settle in between 4:00 pm - 7:00 pm local time.
Should an early check-in option (12:00 pm - 4:00 pm) be needed, you agree to pay a $30 fee.
Late check-in (after 7:00 pm) carries a $20 fee and requires additional prior communication between you and the Innkeepers in order to take care of self-check-in information & arrangements.
Check-out:
11:00 am local time. Without the owner's prior approval, late check-out cannot be accommodated.
Unauthorized late check-outs will incur a full daily rate.
Children:
We are a family-friendly Inn. Please contact us if you are traveling with children so we could explain your options to you, as not all rooms may be available or suitable for your needs. Children over two years old count as paying guests. Children under two are free. Cribs/pens for sleeping must be provided by the parents. We can offer some linens and blankets.
Occupancy:
Our Master and Garden Rooms have a maximum occupancy of 3 guests (1 must be an adult). Our Family and Cottage Rooms have a maximum occupancy of 5 guests (1 must be an adult). The Chateau has a max. occupancy of two.
Pets (Dogs only):
We are dog friendly! Absolutely no pets of any kind are allowed on the Inn's grounds and premises with the exception of leashed dogs. All rooms allow dogs *except* the Master Room. Dogs must be leashed at all times when outside your room. This is very important. Dogs can frighten and bite people. If the innkeepers judge that the dog(s) are not being handled in a satisfactory manner for any reason whatsoever you will be asked to leave without a refund of your entire reserved stay. You agree that the innkeepers may charge your credit card in any amount solely at their discretion for any damages or extra cleaning costs due to your dogs.
Service Dogs:
If you are traveling with a dog individually trained to do work or perform tasks for you directly related to your disability, please kindly inform us at booking. Please be advised that emotional support, therapy, comfort, or companion animals do not qualify as service animals.
Extended Stays:
A maximum extended stay is no more than 28 days, referred to as a "monthly rate". For weekly, bi-weekly, and monthly rates please contact the Inn. After a one-month stay, guests are required to vacate the Inn, along with all their belongings for at least one night before qualifying to book anew. We require a credit card and ID on file for each adult guest. Guests are responsible to pay for any damages or unusual cleaning. Only the original guests on the reservation are allowed to stay overnight in the room. Extra overnight guests can be accommodated on a case-by-case basis only with the owners' pre-approval/permission. A $40 overnight fee applies. Extended stays do not include breakfast. We provide many kitchen utensils and machines, including a coffee machine and kettle, although coffee and tea are not supplied. The Inn reserves the right to enter the room. Room cleaning must be requested, not more than once a week. Guests are responsible to keep the room clean and tidy. Wastebaskets, etc. can be emptied in the trash barrel with a lid just outside your door. Any breaking of Inn rules, unacceptable behavior, noise, lack of cleanliness, etc. may result in being told to leave the Inn, without any refund, at the sole discretion of the owners. No smoking, alcohol, or drugs.
No Smoking: We are a no-smoking facility: smoking outside only. Please be considerate of others.