Please be sure to read and understand our policies before booking. They exist to ensure a wonderful experience for both guests and hosts.
Please be sure to review our Covid 19 page. You must agree to and email us the State of Vermont's Certificate of Compliance and the Waiver of Liability & Hold Harmless Agreement 24 hours before your arrival or your reservation will be cancelled without refund.
Due to coronavirus concerns, the Inn will not be serving breakfast until further notice. We ask that you only eat takeout and pre-prepared foods in your room or in the outdoor courtyard area, with your own utensils. We provide glasses for your room. Of course, please be as tidy and clean as possible and dispose of waste properly. There are black plastic trash barrels within sight of everyroom. No indoor cooking. There is a outdoor gas grill option (please ask).
Because we are a small independent family-run inn, cancellations affect us greatly. Please only book your stay if your travel plans have been finalized. If you cancel or shorten your reservation, the following fees will apply:
Full payment is required at the time of making a reservation. (See Payment) Should a credit card payment be declined, the reservation will be canceled immediately.
Reservations made directly with us (this policy applies to reservations made directly on our website or by phone at 802-425-2934): Cancellations made 21+ days of the arrival date are assessed a 30% cancellation fee per room. If a guest cancels within 21 days of the arrival date, a 100% cancellation fee in the amount of a full stay will be charged. Same-day reservations, as well as reservations based on promotional / lower seasonal rates, are non-refundable regardless of the reason. Depending on circumstances, we may be able to issue you an Inn-House credit in the amount of up to 100% of your payment to the Inn towards a future stay with us (within one calendar year).
Cancellations requested within 24 hours of making a reservation, if approved by the Innkeepers, are assessed a 5% credit card processing fee. Cancellations requested more than 24 hours after a reservation was made fall under the 21+/21- policies above.
Reservations made elsewhere (this policy applies to reservations made on TripAdvisor and any other such indirect third party channels): Please refer to your original confirmation email sent to you by the external website or travel agency where your reservation was made for all proper cancellation processes.
Innkeepers are available to greet you and help you settle in between 3:00 pm - 7:00 pm local time.
Should an early check-in option (12:00 pm - 3:00 pm) be needed, you agree to pay a $30 fee.
Late check-in (after 7:00 pm) carries a $20 fee and requires additional prior communication between you and Innkeepers in order to take care of self-check-in information and breakfast arrangements.
11:00 am local time. Without the owner's prior approval, late check-out cannot be accommodated.
Unauthorized late check-outs will incur a full daily rate.
We are a family-friendly Inn. Please contact us if you are traveling with children so we could explain your options to you, as not all rooms may be available or suitable for your needs. Children over two years old count as a paying guest. Children under two are free.
A maximum extended stay is no more than 29 days, referred to as a "monthly rate". For weekly, bi-weekly and monthly rates please contact the Inn. After a one month stay, guests are required to vacant the Inn, along with all their belongings for at least one night before qualifying to book anew. We require a credit card and ID on file for each adult guest. Guests are responsible to pay for any damages or unusual cleaning. Only the original guests on the reservation are allowed to stay overnight in the room. Extra overnight guests can be accommodated on a case by case basis only with the owners pre-approval/permission. A $40 overnight fee applies. Extended stays do not include breakfast. We provide many kitchen utensils and machines, including a coffee machine and kettle, although coffee and tea are not supplied. The Inn reserves the right to enter the room. Room cleaning must be requested, not more than once a week. Guests are responsible to keep the room clean and tidy. Wastebaskets etc. can be emptied in the trash barrel with a lid just outside your door. Any breaking of Inn rules, unacceptable behavior, noise, lack of cleanliness, etc. may result in being told to leave the Inn, without any refund, at the sole discretion of the owners. No smoking, alcohol or drugs.
Our Master and Garden Rooms have a maximum occupancy of 2 guests (1 must be an adult). Our Family and Cottage Rooms have a maximum occupancy of 4 guests (1 must be an adult)
Pets (Dogs only):
Absolutely no pets of any kind are allowed on the Inn's grounds and premises with the exception of dogs in the Cottage and Family Rooms only. Dogs must be leashed at all times when on the grounds of the Inn and not when not inside the Cottage or Family Rooms. This is very important. Dogs can frighten and bite people. If the innkeepers judge that the dog(s) are not being handled in a satisfactory manner for any reason whatsoever you will be asked to leave without a refund of your reserved stay. You agree that the innkeepers may charge your credit card in any amount solely at their discretion for any damages or extra cleaning costs due to your dogs.
If you are traveling with a dog individually trained to do work or perform tasks for you directly related to your disability, please kindly inform us at booking. Please be advised that emotional support, therapy, comfort, or companion animals do not qualify as service animals.
No Smoking: We are a no-smoking facility: smoking outside only. Please be considerate of others.
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Connect with us:
32 State Park Road, Charlotte, VT 05445, United States P: (802) 425-2934 Duker's cell: 802 735-7842 E: firstname.lastname@example.org ©2018 The Inn at Charlotte B&B